Informativa sulle spedizioni
Shipping Policy
Last updated: May 2026
1. Where We Ship
We ship Nestera products to all European Union member states, as well as Norway.
If your country is not listed at checkout, please contact us at hello@nestera.com and we will do our best to find a solution.
2. Processing Time
Orders are processed within 1β3 business days (Monday to Friday, excluding public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
During peak periods (spring season, promotional events), processing may take up to 5 business days. We will inform you of any significant delays.
3. Delivery Times & Carriers
| Destination | Estimated Delivery | Carrier(s) |
|---|---|---|
| Belgium, Netherlands, Luxembourg | 3β5 business days | DPD / HST |
| Germany, Austria | 3β5 business days | DPD |
| Rest of EU & Norway | 5β7 business days | DPD |
These are estimated delivery windows and are not guaranteed. During peak periods (e.g. spring season, promotional events), please allow an additional 1β2 business days on top of the above estimates.
Delays may also occur due to customs clearance (for Norway), carrier disruptions, or force majeure events.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, dimensions, and product type. The exact shipping cost will be displayed before you confirm your order.
We do not charge handling fees on top of shipping costs.
5. Norway β Customs & Duties
For deliveries to Norway, orders may be subject to local customs duties and import taxes levied by Norwegian customs authorities. These charges are the responsibility of the customer and are not included in our shipping cost.
We recommend checking the Norwegian Customs website (toll.no) for applicable rates before placing an order.
6. Delivery Address & Failed Deliveries
Please ensure your delivery address is complete and accurate at the time of ordering. Nestera cannot be held responsible for non-delivery due to an incorrect or incomplete address provided by the customer.
If a delivery attempt fails, the carrier will typically leave a notification and attempt redelivery or hold the parcel at a local depot. If the parcel is returned to us due to non-collection or a failed delivery, we will contact you. Re-delivery charges may apply.
7. Pallet Deliveries
Nestera chicken coops and runs are large items. Some products β particularly coops and large run extensions β are shipped as pallet deliveries. For pallet shipments, the following conditions apply:
- Delivery is kerbside only β the driver is not obligated to carry items inside your property or beyond the kerbside.
- A ground-floor, accessible delivery point reachable by a large vehicle is required.
- The customer (or a designated representative) must be present at the time of delivery to receive and sign for the pallet.
Please ensure your delivery address is accessible for large vehicles. If there are access restrictions (narrow lanes, height barriers, etc.), notify us at the time of ordering at hello@nestera.com. Nestera cannot be held liable for failed deliveries due to access issues not communicated in advance.
8. Large Orders & Multi-Box Deliveries
Nestera coops and run systems are large products that may be shipped as multiple separate boxes or parcels. Please be aware that:
- Individual boxes within the same order may be dispatched separately and arrive on different days, at the carrier's discretion.
- Each box will carry its own tracking reference, linked to your main order.
- If you have received some boxes but not others after 3 business days, please contact us at hello@nestera.com with your order number.
We recommend not beginning assembly until all boxes from your order have been received.
9. Tracking Your Order
Once dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking portal. If you have not received your tracking information within 5 business days of placing your order, please contact us at hello@nestera.com.
10. Damaged, Lost, or Incomplete Orders
Damaged on arrival: If your order arrives visibly damaged, please:
- Note the damage with the carrier at the time of delivery (or refuse delivery if severely damaged).
- Take photographs of the damaged packaging and items.
- Contact us at hello@nestera.com within 48 hours of delivery, attaching your photos and order number.
Lost in transit: If your order has not arrived within the estimated delivery window and tracking shows no movement for more than 5 business days, please contact us. We will liaise with the carrier and resolve the issue as quickly as possible, including replacement or refund where applicable.
Missing items: If your order is incomplete, contact us within 14 days of the delivery date with your order number and details of the missing items.
11. Right of Withdrawal & Returns
Under the EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 30 calendar days of receiving your order, without giving any reason.
To exercise this right, you must notify us in writing at hello@nestera.com before the withdrawal period expires. You are responsible for the cost of return shipping unless the item is faulty or was delivered in error. Items must be returned in their original, unused condition.
Full details are set out in our Returns & Refunds Policy.
12. Force Majeure
Nestera shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, transport disruptions, customs delays, or government restrictions.
13. Contact Us
For any shipping-related enquiry, please contact our customer service team:
π§ hello@nestera.com π nestera.eu
We aim to respond to all enquiries within 2 business days.
This Shipping Policy applies to orders placed on nestera.eu. Nestera EU is operated by Nestera BV, registered in the Netherlands. All transactions are subject to applicable EU consumer law.
